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Terms & Conditions
Zen-Racing Ltd. has made every effort to ensure product information contained on our website and in our literature is accurate at the time of production. Zen-Racing Ltd. will not be held responsible for any omissions, errors or price changes.
For your convenience, this website contains links to other websites not controlled or monitored by Zen-Racing Ltd. and as such, Zen-Racing Ltd. accepts no responsibility for the content of the websites linked to or from this site. The links offered on this site are not endorsed or recommended by Zen-Racing Ltd. Zen-Racing Ltd. disclaims all warranties, expressed or implied as to the accuracy, legality, reliability, or validity of any content on any other website.
Goods faulty on arrival
Any goods faulty on arrival must be reported to Zen-Racing Ltd. within 7 days. When the product is received back by Zen-Racing Ltd. the fault will be verified and the product will be replaced or refunded. All faulty electrical items will be sent back to the distributor or manufacturer for testing. This is for the manufacturer to determine whether the fault is through manufacturing defect or failure rather than abuse or misuse.
Damaged in transit
All goods damaged in transit should be reported to Zen-Racing within 48 hours. If the goods are visibly damaged on receipt, a note should be made on any relevant delivery paperwork accordingly. Once the damaged goods are received back to Zen- Racing a full refund by the original payment method, or replacement will be issued.
Goods faulty within warranty period
If a product bought from Zen-Racing Ltd. develops a fault within the warranty period you are entitled to a warranty repair. You must first contact Zen-Racing Ltd. for a warranty return number and return the product to our premises in accordance with the above. Zen-Racing Ltd. will then inspect the unit and where possible/allowed by the distributor refund or replace the product. Some items such as electrical equipment, engines etc, will be sent to the relevant distributor for testing before any replacement or credit will be given. This is to check for abuse and misuse.
Any items received back by Zen-Racing Ltd. that are tested and found to have no fault may incur a handling charge. Any handling charge will be based on individual case circumstances and is not a flat rate charge.
Non faulty returns
If you have changed your mind following purchasing goods from Zen-Racing Ltd. it is possible to return goods for refund or exchange. Zen-Racing Ltd. must be informed of the decision to return goods within 7 days of receipt by you. The goods to be returned must not be opened or used and must be in 'as new' condition when returned to us. Once Zen-Racing Ltd. has been informed, you must return the goods within 7 days in order to receive a refund via the original payment method or an exchange for other goods. The refund will be less any postage charges incurred by Zen-Racing Ltd. Some goods are excluded from the returns option such as special order goods. If a seal on the goods packaging has been broken, 20% of the retail amount for the goods will automatically be deducted from the refund.
Before any items are returned to Zen-Racing Ltd. please ensure you have done the following:
1) Have a valid returns number issued by an Zen-Racing Ltd. member of staff.
2) Enclose all accessories originally included with the goods unless otherwise informed.
3) Return in the original external packaging as received by you.
4) Ensure that the full address listed below is clearly visible on the outside of the packaging.
5) Use a label to clearly display the returns number.
6) Do not under any circumstances write on the original goods box or packaging.
7) Securely seal the packaging using a similar method as per the original delivery.
8) Ensure all returns are sent via recorded delivery with a form of insurance. Zen-Racing Ltd. will not be held liable for any packages lost or damaged in transit.
All returns are done at the purchaser's risk.
Please send all returns to:
Unit 1, Second Floor
Please note that it is not possible to return or cancel goods specially ordered for you, unless they are faulty. In these cases the above faulty goods procedure must be adhered to.
Zen-Racing Ltd. rights to change the policies on this site:
Zen-Racing Ltd. may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Zen-Racing Ltd. may add, change, discontinue, remove, or suspend any other Content posted on this Site, including prices, features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. E&OE.